Food and Beverage E-commerce Market

Question ^*

What are the biggest frustrations you face when ordering food/beverages online? (Choose up to 3)

1. High Delivery Fees

2. Inaccurate Order

3. Slow Delivery Times

4. Limited Delivery Area

5. Poor Food Quality upon Arrival

6. Difficult to Find What I Want

7. Website/App is Difficult to Use

8. Lack of Communication about Order Status

9. Payment/Checkout Issues

10. Poor Customer Service

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Question ^*

What types of food and beverage products would you be most interested in ordering online that you currently cannot easily access?

1. Specialty/Gourmet Foods

2. Local/Artisan Products

3. Prepared Meals (e.g., meal kits)

4. International Cuisine

5. Dietary-Specific Options (e.g., Gluten-Free, Vegan)

6. Bulk or Wholesale Options

7. Alcoholic Beverages

8. Fresh Produce/Groceries

9. Other (Please specify)

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Question ^*

What features would significantly improve your online food & beverage ordering experience? (Choose up to 3)

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Question ^*

How often do you order food/beverages online for delivery or pickup?

1. Daily

2. A few times a week

3. Weekly

4. A few times a month

5. Rarely or Never

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Question ^*

What are the MOST important factors when choosing where to order food/beverages online? (Choose up to 3)

1. Price & Deals

2. Delivery Speed/Availability

3. Food/Beverage Quality

4. Variety of Options

5. Easy-to-Use Website/App

6. Loyalty programs/rewards

7. Accurate Order Fulfillment

8. Customer Service

9. Ethical/Sustainable Practices

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