Customer Relationship Management (CRM) Software Market

Question ^*

What is most frustrating about your current customer management system (if any)?

1. Lack of automation

2. Difficult to use / poor user experience

3. Insufficient reporting capabilities

4. Poor integration with other tools

5. High cost

6. Lack of scalability

7. Not applicable / I'm not using any system

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Question ^*

What would make your ideal CRM solution?

1. Improved collaboration across teams

2. Better data visibility and reporting

3. Increased sales efficiency

4. Enhanced customer service

5. Streamlined marketing campaigns

6. Better lead management

7. Improved data security

8. Ease of Use

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Question ^*

What is your biggest challenge in managing customer relationships?

1. Data silos across departments

2. Lack of centralized customer information

3. Difficulty tracking customer interactions

4. Inefficient lead management

5. Poor communication & collaboration

6. Difficulty measuring customer satisfaction

7. Other (Please specify)

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Question ^*

Which CRM features are most important for your business?

1. Contact Management

2. Sales Force Automation

3. Marketing Automation

4. Customer Service & Support

5. Reporting & Analytics

6. Integration with other tools (e.g., email, accounting)

7. Mobile Access

8. Customization options

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Question ^*

What are you currently using to manage customer interactions?

1. Spreadsheets

2. Email client (e.g., Outlook, Gmail)

3. Dedicated CRM software

4. Combination of tools

5. Nothing

6. Other (Please specify)

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