AR-VR-XR in Field Service

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Question ^*

Which AR/VR/XR features would most improve your field service work?

1. Remote expert assistance with annotation

2. Step-by-step guided instructions overlaid on equipment

3. Real-time data visualization (sensor readings, diagnostics)

4. Interactive 3D models for training and reference

5. Hands-free access to manuals and documentation

6. None of the above.

7. Other (Please specify)

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Question ^*

How often do you need remote assistance during a typical week?

1. Never

2. 1-2 times

3. 3-5 times

4. More than 5 times

5. Not applicable

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Question ^*

What type of devices are most practical for you to use in the field?

1. Smart Glasses (e.g., HoloLens, Magic Leap)

2. Tablets

3. Smartphones

4. Headsets connected to PC (e.g. Oculus, Vive)

5. None

6. Other (Please specify)

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Question ^*

What are your primary concerns about adopting AR/VR/XR in field service?

1. Cost of hardware and software

2. Device usability in harsh environments

3. Data security and privacy

4. Integration with existing systems

5. Technical support and maintenance

6. Lack of a clear ROI

7. None

8. Other (Please specify)

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Question ^*

What are your biggest challenges performing field service tasks?

1. Finding the right information quickly

2. Complex equipment troubleshooting

3. Remote expert collaboration

4. On-the-job training

5. Maintaining safety protocols

6. Other (Please specify)

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